Returns and Exchanges
If you don't like how the swimsuit fits or doesn't fit at all, please get in touch with us and we will exchange for any item at no extra charge for you. We will exchange as many times as needed until you find your dream swimsuit!
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you that the store credit has been issued and can be used. Any returned products arrived in bad conditions, used or torn, will be sent back to the sender at their own expense without any other possibility for exchange or refund.
Our policy lasts for 15 days. If 15 days have gone by since your package delivery without informing us (simply send an email or contact us via Facebook), unfortunately, we can’t offer you a store refund or an exchange. We cannot accept any returns if your order was not returned within 30 days from the moment of delivery. No refunds are issued unless the item was not available at the moment of the purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the product tags attached. Defective products must be reported within 48 hours from the package arrival date and time. If not reported within the required timeframe, we will not be able to issue you an exchange or refund (if applicable). If you received an incorrect item, kindly contact us in the first 48 hours from the package arrival time. The refunds will be addressed in the form of store credits and will be directly applied to your B&W account and can be checked at all times. No need to add a discount code to checkout to use it. With the new system, you will be able to select to use or not the available store credit on your new order. Store credits never expire.
To complete your return, please do not send your purchase back to the address from your package. Kindly contact our Customer Care to get the address of the closest warehouse to your countries such as United Kingdom, Germany, Czech Republic and Hong Kong or by simply opening a return ticket here.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Lost or stolen Packages
Bikini N' Waves is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the responsible carrier or post office directly. Any lost, stolen, or damaged packages must be reported as a claim to the carrier.
Sale items (if applicable)
Unfortunately, sale items cannot be exchanged or refunded.
Once your order has been placed, we can’t cancel it anymore. When your returned package has been processed (3 to 5 days), an agent will get in touch with you to complete the rest of the process. Return shipping fees are the customer’s responsibility but we will credit your account with the equivalent of your return shipping fees. To be eligible for the refund of the shipping fees, we will require the ticket from the carrier. If an order is returned due to a ”wrongful” address, the recipient is not home, or the customer failed to pick up the package from the courier, the package will be resent to its address and also cover any additional redelivery fees (if applicable). Shipping costs are non-refundable and no refunds are issued for any returned products as aforementioned. All online store returns will be issued with store credits that can be used against any item from our store. Store credits never expire.
How do I use my Store Credit?
You may use your store credit during the “Payment Steps” in the checkout process by introducing the 16 digit code in the ''discount code'' section. If your store credit is less than the total amount of your new purchase, you will have the option to pay the remaining balance with your preferred payment method. If your store credit is more than the new purchase, the order will pass as free and you can reuse the remaining credit by repeating the same process on the next order until there is no credit available. You can use the store credit on one or more orders. Store credit never expires.
How can I check my store credit balance?
If the store credit is associated with an account, then you can check your balance by using the link provided in the store credit email (View Code-Top right corner). If you don't have an account, you can check the balance by contacting our Customer Service and request this information.
For any other inquiries, kindly contact our Customer Service at email@example.com