Returns and Exchanges
Our policy lasts 7 days. If 7 days have gone by since your package delivery, unfortunately, we can’t offer you a refund or an exchange. No refunds are issued unless if the item was not available at the moment of the purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the product tags attached. Defective products must be reported within 48 hours from the package arrival date and time. If not reported within the required timeframe, we will not be able to issue you an exchange. If you received an incorrect item, kindly contact us in the first 48 hours from the package arrival time. All online store returns will be issued with a store credit under the form of a gift card that can be used against any item from our store. Store credits never expire.
To complete your return, please do not send your purchase back to the address from your package. Kindly contact our Customer Care to get the address of the closest warehouse to your countries such as United Kingdom, Germany, Czech Republic and Hong Kong.
Exchanges (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you that the store credit has been issued and can be used. Any returned products arrived in bad conditions, used or torn, will be sent back to the sender at their own expense without any other possibility for exchange or refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Lost or stolen Packages
Bikini N' Waves is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the responsible carrier or post office directly. Any lost, stolen, or damaged packages must be reported as a claim to the carrier.
Sale items (if applicable)
Unfortunately, sale items cannot be exchanged or refunded.
Once your order has been placed, we can’t cancel it anymore. When your returned package has been processed (3 to 15 days), an agent will get in touch with you to complete the rest of the process. Return shipping fees are the customer’s responsibility. If an order is returned due to a ”wrongful” address, the recipient is not home, or the customer failed to pick up the package from the courier, the package will be resent to its address and also cover any additional redelivery fees (if applicable). Shipping costs are non-refundable and no refunds are issued for any returned products as aforementioned. All online store returns will be issued with a store credit under the form of a gift card that can be used against any item from our store. Store credits never expire.
How do I use my Store Credit?
You may use your store credit during the “Payment Steps” in the checkout process by introducing the 16 digit code in the ''discount code'' section. If your store credit is less than the total amount of your new purchase, you will have the option to pay the remaining balance with your preferred payment method. If your store credit is more than the new purchase, the order will pass as free and you can reuse the remaining credit by repeating the same process on the next order until there is no credit available. You can use the store credit on one or more orders. Store credit never expires.
How can I check my store credit balance?
If the store credit is associated with an account, then you can check your balance by using the link provided in the store credit email (View Code-Top right corner). If you don't have an account, you can check the balance by contacting our Customer Service and request this information.
For any other inquiries, kindly contact our Customer Service at firstname.lastname@example.org